Privacy Policy

At PREPOWL (operated by PrepOwl — CREX RentPrompts Pvt. Ltd.), accessible from our website and application, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by PREPOWL and how we use it.

1. Information We Collect

We collect information to provide better services to all our users. The types of personal information we collect include:

• •Account Information: When you create an account, we ask for your name, email address, and account preferences.
• •Learning Materials: Any documents, PDFs, or files you upload to use with our AI tutor are processed to generate contextual study materials.
• •Payment Processing Data: For subscription services, your payment information is collected and processed securely by our authorized third-party payment gateways (e.g., Razorpay, Stripe). We do not store full card numbers, UPI PINs or raw payment details on our servers. For subscriptions that renew by autopay, we keep only what is needed to manage your plan: the Razorpay subscription and mandate references, payment status, amounts and renewal dates.
• •Usage Data, Cookies & Advertising: We use cookies and similar tracking technologies to track activity on our service, manage user sessions, and measure the performance of our advertising, including sharing hashed identifiers with advertising platforms such as Meta. You can opt out at any time via Cookie Settings in the footer. We also automatically log information like your IP address, browser type, and interaction metrics.

2. How We Use Your Information

• •Provide, operate, structure billing, and maintain our website and AI services.
• •Improve, personalize, and expand our platform learning models for your specific needs.
• •Understand and analyze how you use our application to develop new features and functionality.
• •Find and prevent fraud or security risks.

3. Data Sharing and Security

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business (such as payment aggregators), or servicing you, so long as those parties agree to keep this information confidential and comply with strict data security standards like PCI-DSS.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. All uploaded files are encrypted and processed securely.

4. Your Data Rights

Depending on your location, you may have the right to access, update, or delete the information we have on you. If you wish to exercise these rights, please contact us directly. We will ensure your request is processed within the legal timeframe.